Legal

Version as of September1, 2023

We are pleased with your interest in our products. We take the protection of your personal data seriously. We have undertaken technical and organizational measures to ensure that the regulations on data protection are observed both by us and our service providers:

• If you visit our website (by direct access or because you were redirected to it by other digital information channels (e.g. the SIGVARIS App), we instruct you in the following about which personal data we collect in accordance with applicable data privacy regulations in the course of your visit to each website for which we take responsibility which includes a link to this privacy policy ("website(s)" herein);
• When registering for customer access to our SIGVARIS portals and online tools ("i.e. SIGVARIS Business Portal" here) ; or
• On website forms (e.g. service contact and service request).

Please find here further information what purposes we use this data for and how we use it to optimize our services for you.

1. Responsible body

SIGVARIS AG

Gröblistrasse 8

9014 St. Gallen 

Schweiz

"SIGVARIS" herein or also called "we" or "us".

2. Contact for data protection matters

Any requests, questions or concerns relating to data protection matters within the Sigvaris group should be addressed to PersonalDataManagement@sigvaris.com

3. How we use cookies and what data we collect

The data you send us in connection with your visit to our website depends in particular on the browser you use and its settings. If your settings allow, we use cookies and similar tools to provide you with an optimized browsing experience on our pages. This includes information such as the region in which you are located, the language you have chosen and the products and services you prefer to visit. This will enable us to recognize you the next time you visit us. It is also possible to visit our websites and having deleted the cookies after the session.

For the provision of services and the processing of enquiries, we may require additional personal data from you, which we may combine with the data mentioned above from your visit to the website to be able to offer you content and services that are as closely tailored as possible to your needs. These data include name and address as well as usage data such as username, password and IP address. Your personal data may be shared within the SIGVARIS Group, however, will not be passed on to third parties outside the SIGVARIS Group. Your data will be processed for advertising purposes via e-mail or similar channels if you have given your consent. You can revoke your consent at any time with effect for the future. We will then stop the processing of the data in the future if we should not have otherwise the obligation to continue processing the data for other purposes, e.g. to comply with legal documentation retention obligations.

Various contact forms are available on our website, which can be used for automated communication. If a user takes advantage of this possibility, the personal data filled in the input mask will be transmitted to us and be stored with us. The transmission of the personal data of the contact form is encrypted. At the time of dispatch additional data as the IP address and the time of dispatch will be transmitted.

Prior to the dispatch, your consent for the processing of the personal data is requested and a reference is made to this data protection declaration. Alternatively, you can contact us via the e-mail addresses provided. The data will be used exclusively for purpose indicated or connected with the relevant form.

4. Our legitimate reasons for processing of your data

Depending on the particular case, the legal basis for the processing is either

(i) The performance of a contract

This is particularly the case when you place orders in the web shop, consult product warranty topics or visit product specification pages. If you would like to place orders through our business portal, it is necessary to process specific personal data. To do this, you must register. The minimum information required to perform of the contract are marked with a star ("*"); further information may be helpful for both of us, however, is voluntary. We process the data provided by you to support the use of the business portal and to process your order. We are obliged by commercial and/or tax law to retain specific information like your address, payment and order data for a period of up to eleven years (depending on the countries relevant for that process). To prevent unauthorized access to your personal data, the process on the business portal is encrypted by SSL technology. It is your duty to retain your data you deem necessary. We have no duty to store such data and may delete the data, at any time, in particular, if we deem more to have any obligations to retain the data.

(ii) Your consent provided

For advertising purposes, i.e. electronically sending product and service information, news, company information, invitations to trade fairs or events (hereinafter "product and service information"), we ask interested parties for their express consent and consent to this data protection declaration. This can be done for instance but not limited to by compiling registration forms via our website. After receipt of your consent, we will save your e-mail address for the purpose indicated upon compilation, including product and service information purposes.

For your rights to information and revocation of a consent see please Section 11. below.

(iii) Other legitimate interests pursued by SIGVARIS

SIGVARIS has a legitimate interest to operate a website where interested persons receive information about SIGVARIS products and offerings. SIGVARIS has a legitimate interest to trace which information and offerings are of most interest. Furthermore, SIGVARIS has a legitimate interest to protection its site and organization against misuse and other unauthorized use of such site. For more details, see Section 3. above.

(iv) For the potential initiation of an employment relationship

If the contact inquiry or e-mail contact serves the initiation of an employment relationship, in particular in the context of the online application.

5. Sharing of information within the SIGVARIS Group

SIGVARIS shares the personal data collected in the context of product and service information within the group. Please find here a list of SIGVARIS entities worldwide. Furthermore, SIGVARIS may share information required for the performance of a contract within its Group worldwide. This may cause data collected to be disclosed or transferred to SIGVARIS employees in countries deemed to have no adequate data protection legislation in the view of the EU and/or Switzerland. In cases this takes place, SIGVARIS however has implemented adequate guarantees to ensure adequate protection of the personal data. You may request more information in this respect by the contact address indicated in Section 2. above.

6. Storage limitation

If not indicated otherwise, personal data is stored until the purpose is reached. SIGVARIS may have a story obligation to retain data for financial, tax and other legal reasons. Such period is depending on the particular data and countries involved.

7. Automated decision making

We do not use automated decision making ("profiling") for the establishment and implementation of the business relationship.

In order to be able to provide you with targeted information and advice on products, the service providers or we may use web analysis tools, in particular tracking technology, on our behalf. These enable demand-oriented communication and advertising. In this regard, we refer to point 8. "Web analysis" services.

8. Web-analytics services we use

a) Google Analytics

This website uses Google web analysis services of Google LLC, Mountain View, California, USA. ("Google"). Google web analysis services use "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, Google will reduce your IP address within Member States of the European Union or in other countries party to the Agreement on the European Economic Area beforehand.

Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website and Internet use.

We would like to point out that the code "anonymizeIp();" has been added to Google Analytics to ensure that IP addresses are collected anonymously (so-called IP masking).

The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this, you may not be able to use the full functionality of this website.

You can also prevent the collection by Google Analytics by clicking on the following link. An opt-out cookie is set to prevent future collection of your data when you visit this website: Download Browser Plugin

For more information on terms of use and data protection, please visit http://www.google.com/analytics/terms/gb.html or https://support.google.com/analytics/answer/6004245?hl=en.

b) Google AdWords and Google Conversion Tracking

This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”).

As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page.

Each Google AdWords advertiser has a different cookie. Thus, cookies cannot be tracked using the website of an AdWords advertiser. The information obtained using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie by changing your browser settings. In doing so, you will not be included in the conversion tracking statistics.

For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy: https://www.google.de/policies/privacy/.

c) Google Analytics Remarketing

Our websites use the features of Google Analytics Remarketing combined with the cross-device capabilities of Google AdWords and DoubleClick. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

This feature makes it possible to link target audiences for promotional marketing created with Google Analytics Remarketing to the cross-device capabilities of Google AdWords and Google DoubleClick. This allows advertising to be displayed based on your personal interests, identified based on your previous usage and surfing behavior on one device (e.g. your mobile phone), on other devices (such as a tablet or computer).

Once you have given your consent, Google will associate your web and app browsing history with your Google Account for this purpose. That way, any device that signs in to your Google Account can use the same personalized promotional messaging. To support this feature, Google Analytics collects Google-authenticated IDs of users that are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad promotion.

You can permanently opt out of cross-device remarketing/targeting by turning off personalized advertising in your Google Account; follow this link: https://www.google.com/settings/ads/onweb/.

For more information and the Google Privacy Policy, go to: https://www.google.com/policies/technologies/ads/.

d) Google Tag Manager

This website uses the Google Tag Manager as part of Google Analytics. Tags are small code elements on our website that are used, among other things, to measure traffic and visitor behavior, to measure the impact of online advertising and social channels, to use remarketing and targeting, and to test and optimize your website. Google Tag Manager is a solution that allows SIGVARIS GROUP to manage website tags through a single interface. The Tool Tag Manager itself (which implements the tags) is a cookieless domain. The tool triggers other tags, which in turn may collect data. Google Tag Manager does not access this data. If deactivation has been made at the domain or cookie level, it will remain in effect for all tracking tags implemented with Google Tag Manager.

Further information about Google Tag Manager can be found on the Internet at https://www.google.com/analytics/tag-manager/use-policy/

e) Pingdom

This website uses website performance services from Pingdom. Pingdom is a SaaS application for monitoring the availability of servers, websites and online applications.

Further information of the third party supplier https://www.pingdom.com

f) reCAPTCHA

To protect input forms on our site, we use the service "reCAPTCHA" of Google LLC, Mountain View, California, USA ("Google"). By using this service, it can be distinguished whether the corresponding input is of human origin or is abusive through automated machine processing. The referrer URL, the IP address, the behavior of website visitors, information about operating system, browser and dwell time, cookies, display instructions and scripts, the user's input behavior and mouse movements in the "reCAPTCHA" checkbox area are transmitted to "Google".

Google uses the information obtained in this way, among other things, to digitize books and other printed matter and to optimize services such as Google Street View and Google Maps (e.g. house number and street name recognition).

The IP address transmitted within the scope of "reCAPTCHA" will not be merged with other Google data unless you are logged in to your Google account at the time you use the "reCAPTCHA" plug-in. If you want to prevent this transmission and storage of data about you and your behavior on our website by "Google", you must log out of "Google" before you visit our site or use the reCAPTCHA plug-in.

The use of the service "reCAPTCHA" obtained information is in accordance with the Google Terms of Use: https://policies.google.com/privacy?hl=en.

g) Facebook Pixel

This website uses website analysis services from Facebook. Facebook Pixel is an analysis tool with which the effectiveness of advertising can be measured.

Further information of the third party supplier:

https://en-gb.facebook.com/business/help/651294705016616

h) Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this do not track link.

9. Social Media we use

a) Facebook

On our website so-called social plugins ("plugins") of the social network Facebook by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA. ("Facebook") are used. The plugins are available with a Facebook logo or the addition "Social Plug-in from Facebook" or "Facebook Social Plugin". An overview of the Facebook plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins

If you access a page of our website that contains such a plugin, your browser does your browser establishes a direct connection to the Facebook servers. The content of the plugin is provided by Facebook directly to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser is displaying the corresponding page of our website even if you do not have a Facebook profile or are not currently logged in. This information (including your IP address) is sent directly from your browser to a Facebook server to the USA and stored there.

If you are logged in to Facebook, Facebook can immediately assign your visit to our website to your Facebook profile. If you interact with the plugins, for example the "Like"-button or make a comment, this information is also sent directly to a server from Facebook and stored there. The information is also stored on your Facebook profile and displayed to your Facebook friends.

For the purpose and scope of data collection and further processing and use of the data by Facebook and your rights and preferences to protect your privacy, please refer to Facebook's privacy policy: http://www.facebook.com/policy

If you do not want Facebook to immediately collect the data collected via our website, you must log out from Facebook before you visit our website. You can also completely prevent the loading of Facebook plugins with add-ons for your browser.

b) X (formerly Twitter)

On our website so-called social plugins ("plugins") of the microblogging service X by X Corp, 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("X") are used. The plugins are provided with a X logo. An overview of the X brand assets and their appearance can be found here: https://about.twitter.com/en/who-we-are/brand-toolkit

If you access a page of our website that contains such a plugin, your browser your browser establishes a direct connection to the servers of Twitter. The content of the plugin is provided by X directly to your browser and integrated into the page. Through the integration X receives the information that your browser opens the corresponding page of our website even if you do not have a X profile or are not currently logged in to X.

This information (including your IP address) is sent directly from your browser to a server from X to the USA and stored there.

If you are logged in to X, X can prevent your X account from visiting our website immediately. If you interact with the plugins, for example the "Tweet" button the corresponding information is also sent directly to a X server and stored there. The information is also stored on your X account and displayed there to your contacts.

For the purpose and scope of data collection and further processing and use of the data by X and your rights and settings to protect your privacy,please refer to X's privacy policy: https://twitter.com/privacy

If you do not want X to immediately collect the data collected via our website, you must log out from X before you visit our website. You can also completely prevent the X plugins from loading with add-ons for your browser.

c) LinkedIn

This Website(s) has integrated functions from LinkedIn. The provider is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Every time you visit one of our pages that has functions of LinkedIn integrated, a connection to servers from LinkedIn is established. With this, LinkedIn will be informed that you have visited our Website(s). If you click the “Recommend” button and are logged into your account on LinkedIn, LinkedIn is able to associate your visit to our Website(s) to your account. We point out that we have no knowledge of the content of the transmitted data or its use by Linkedin.

Additional information about the privacy policy from LinkedIn can be found here: https://www.linkedin.com/legal/privacy-policy.

If you do not want LinkedIn to assign the data collected via our website directly to your LinkedIn account, you must log out of LinkedIn before visiting our website. You can also completely prevent the loading of LinkedIn plugins with add-ons for your browser.

d) XING

Our website uses functions of the XING network. The provider is XING AG, Dammtorstrasse 29- 32, 20354 Hamburg, Germany. Every time you access one of our pages that contains XING functions, a connection to XING servers is established. To our knowledge, personal data will not be stored. In particular no IP addresses are stored, or the user behaviour is evaluated.

Further information on data protection and the XING Share button can be found in the XING data protection statement at https://privacy.xing.com/en/privacy-policy.

e) Instagram

Our website uses so-called social plugins ("plugins") from Instagram, operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram"). The plugins are provided with an Instagram logo, for example in the form of an "Instagram camera" is marked.

If you access a page of our website that contains such a plugin, your browser will establish a direct connection to Instagram's servers. The content of the plugin is provided by Instagram directly to your browser and integrated into the page. Through this integration Instagram receives the information that your browser is displaying the corresponding page of our website even if you do not have an Instagram profile or are not currently logged in. This information (including your IP address) is sent directly from your browser to a server from Instagram to the USA and stored there.

If you are logged in to Instagram, Instagram can directly associate your visit to our website with your Instagram account.. If you interact with the plugins, for example the "Instagram"-button, this information is also sent directly to a server of Instagram and stored there. The information is also stored on your Instagram account and displayed there to your contacts.

For the purpose and scope of data collection and further processing and use of the data by Instagram and your rights and settings to protect your privacy, please refer to Instagram's privacy policy: https://help.instagram.com/155833707900388/.

If you do not want Instagram to associate the information collected through our site directly with your Instagram account, you must log out of Instagram before visiting our site. You can also completely prevent the Instagram plugins from loading with add-ons for your browser.

f) Pinterest

On our website so-called social plugins ("plugins") of the social network Pinterest by Pinterest Inc, 808 Brannan Street, San Francisco, CA 94103, USA ("Pinterest") are used. The plugins are available, e.g. on buttons marked "Pint it" on the white or red background. An overview of the Pinterest plugins and their appearance can be found here: https://developers.pinterest.com/docs/getting-started/introduction/.

If you access a page of our website that contains such a plugin, your browser establishes a direct connection to the Pinterest servers. The content of the plugin is provided by Pinterest directly to your browser and integrated into the page. Through this integration Pinterest receives the information that your browser is displaying the corresponding page of our website even if you do not have a Pinterest profile or are not currently using Pinterest are logged in. This information (including your IP address) is sent directly from your browser to a server from Pinterest to the USA and stored there.

If you are logged in to Pinterest, Pinterest can directly assign your visit to our website to your Pinterest profile. If you interact with the plugins, for example the “Pin it” button the corresponding information is also sent directly to a Pinterest server and stored there. The information will also be published on Pinterest and displayed there to your contacts.

For the purpose and scope of data collection and further processing and use of the data by Pinterest and your rights and settings to protect your privacy, please refer to Pinterest’s privacy policy: https://policy.pinterest.com/en-gb/privacy-policy.

If you do not want Pinterest to assign the data collected via our website directly to your profile on Pinterest, you must log out of Pinterest before visiting our website. You can also completely prevent the loading of Pinterest plugins with add-ons for your browse.

10. Video portals we use

a) YouTube

Our website uses plugins from Google's YouTube site. This website is operated by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. If you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. The Youtube server will be informed which of our pages you have visited.

If you are logged into your YouTube account, you allow YouTube to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

For more information on how user data is handled, please see YouTube's privacy policy: https://www.google.de/intl/en/policies/privacy.

b) Vimeo

Our website uses plugins from Vimeo LLC. This website is operated by Vimeo LLC,555W 18th St, New York City, 10011, USA. If you visit one of our pages equipped with a Vimeo plugin, a connection to the Vimeo servers is established. The Vimeo server will be informed which of our pages you have visited.

If you are logged in to your Vimeo account, you allow Vimeo to associate your surfing behaviour directly with your personal profile. You can prevent this by logging out of your Vimeo account. Further Information on the handling of user data can be found in Vimeo's data protection declaration at https://vimeo.com/privacy.

11. Right to information and withdraw

Any individual domiciled in the EU, the EEA or Switzerland may request information about the data processed with regard to his person. Upon request, we will correct incorrect or no longer correct information.

For a request for information or correction, please use the following mailbox: PersonalDataManagement@sigvaris.com

You may revoke and withdraw consents provided (including consents based on Section 4. (ii) or (iv) at any time in future. Upon withdrawal of your consent, we will stop to process your information further. You can declare your revocation either by clicking on the link provided in each e-mail or by sending a message to the contact details given in point 2. above.

Furthermore, any individual has the right to lodge a complaint with the competent supervisory authority in its country.